Create a workplace service case

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • As a case manager, apart from managing the workplace cases, you can also create a raise workplace service request directly using the Workplace Central Case management workspace.

    Before you begin

    Role required: sn_wsd_case.manager

    About this task

    Submit a workplace service request on behalf of an employee for any reason. You can directly raise a request using the Case management workspace.

    Procedure

    1. Navigate to All > Workplace Central > Workplace Central.
      You can also open Workplace Central from the Employee Center directly. Navigate to Workspaces > Workplace Central.
      The Workplace Analytics dashboard opens.
    2. On the left pane, select the Case Management icon (Case Management icon.).
      The Case Management dashboard opens.
    3. To create a case, use any one of the following navigation:
      • On the Case Management landing page, scroll down to the All active cases section and select New.
      • On the Case Management landing page, in the Overview section, open a tile and select New in the list view.
    4. In the Which service would you like to request? dialog box, select the type of workplace service request that you want to raise.
      You can raise the following workplace service requests:
      • Reconfigure an office space
      • Request a desk change
      • Request furniture
      • Submit a general request
      • Submit a maintenance request
    5. Select Submit.
      To fill the form, refer to Request a workplace service topics.
    6. Select Submit to submit the request.

    Result

    The workplace service request is submitted and a workplace case is created. Refresh the All active cases list to view the workplace case.