Send an Outreach notification for the daily contact log

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read

    • Send an Emergency Outreach notification, on demand, to employees to ask them to submit a list of co-workers whom they have interacted with on a given day.

    Before you begin

    Ensure that you have the Emergency Outreach application installed. For details, see Install Emergency Outreach.

    Employees must have the Now® Mobile app installed on their phones to receive mobile push notifications. For more information, see Now Mobile app.

    Role required: sn_imt_checkin.checkin_admin or admin

    Procedure

    1. Navigate to All > Contact Tracing > Administration > Daily Log Alerts, and then click New.
    2. On the Safe Workplace Audience tab, select the target audience for the notification, and click Save.
      • If you don't have an audience defined, click New and define an audience from user lists, groups, departments, locations, and so on. For more information, see Add a Safe Workplace Audience.
      • If you have the Employee Health Screening application installed, the Use Employee Health Screen Data option is available. Select this check box to include all employees cleared in the health screening to enter the premises. For more information, see Employee Health Screening.
      • If you have the Workplace Core application installed, the User Workplace Reservation Data option is available. Select this check box to include all employees with confirmed or approved reservations for that day. For more information, see Workplace Core.
    3. On the Content configuration tab, select a notification in the Notification field, and choose how to send the notification.
      • To send the notification by email, select the Email notification check box.
      • To send a mobile push notification, select the Now Mobile Push notification check box.

        This check box is active if the ServiceNow NowMobile App Screens and Applet Launcher (com.glide.mobile-employee) plugin is activated. The push notification content appears when the check box is active, and you can modify it.

        Push notifications use the ServiceNow Request Application notification device. When a user registers their mobile application to an instance, this notification device is automatically created in their notification preferences. Ensure that this device is active for the users that you want to receive the push notification.

    4. Review the message content.
      • For email notifications, review the email subject and email body and modify it if necessary.
      • For push messages, review the message details.
    5. Click Update.
      The target audience and content configuration changes are saved.
    6. To send the notification, click When to run.
    7. Keep the default mode of None and click Send Notification.

    Result

    The notification is sent to the selected audience.

    What to do next

    Review daily log responses to see who has responded to the notification.