Configure resource rooms in Microsoft Exchange Online

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Specify your delegated user email in the Microsoft portal to access the resource calendar.

    Before you begin

    Role required: Microsoft admin

    Procedure

    1. Go to https://admin.exchange.microsoft.com/.
    2. From the Navigation menu, select Resources Rooms & equipments.
    3. Select a resource of Type - Room to configure strict mode to.
    4. In the room details, under the Delegation tab, edit the Read and manage (Full Access) permission.
    5. Select Add members and add read and manage permissions.
      This permission allows a delegate to open this mailbox and behave as the mailbox owner, with full access to the mailbox.
    6. Specify the users or the delegated user email address.
    7. Select Save.
      Important:
      Repeat steps 3 through 6 for every resource of the type Room that you want to configure the strict mode on.

    Result

    The user is configured as the delegated user.

    What to do next

    Create a personal authentication mode application registry for Microsoft Exchange Online with ServiceNow instance for OAuth authorization. For more information, see Set up personal authentication mode OAuth connectivity with Microsoft Exchange Online.