Employee Goals overview

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
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    Summary of Employee Goals overview

    The Employee Goals application, part of the Talent Development suite, enhances professional growth by enabling employees to access and monitor their career goals through integrated Talent Development applications. It fosters employee motivation and accountability by providing clear direction and focus, improving the overall employee and manager experience.

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    Key Features

    • Goal Management Integration: Connects with Human Capital Management (HCM) systems like Oracle Cloud HCM, SAP SuccessFactors, and Workday using spokes for seamless goal data import and tracking.
    • Career Profile Access: Employees can view their goals categorized as Active, Completed, or Archived in the Goals widget within their career profile, with detailed information such as status, type, description, and relevant dates.
    • Career Conversations Support: Goals appear in the contextual side panel during growth conversations, allowing employees and managers to reference and discuss goals easily within one interface.
    • Growth Plans Creation: Employees can initiate growth plans based on active goals, selecting from their most recent goals to focus development efforts effectively.

    Benefits for ServiceNow Customers

    • Streamlined Goal Tracking: Simplifies viewing and managing goals by integrating HCM data into Talent Development apps, promoting adoption and consistent usage across your organization.
    • Enhanced Employee Development: Supports prioritization, decision-making, teamwork, and success measurement by embedding goals into career paths and conversations.
    • Improved Manager-Employee Collaboration: Facilitates meaningful growth discussions with easy goal sharing and visibility during career conversations.
    • Unified Experience: Provides a single interface for employees and managers to engage with career goals, fostering a culture of accountability and continuous development.

    The Employee Goals application integrates with the Talent Development suite of applications to enhance the professional growth of employees in your organization. This application enables employees to access and monitor their career goals via specific applications in the Talent Development suite.

    When the Employee Goals app is installed, you can use certain applications in the Talent Development suite to view and track goals from the Employee Center. Employees continuously seek growth in their careers, and development often begins with a goal to support their professional endeavors. Goals provide employees with a sense of direction and focus, and keep employees motivated by fostering a culture of accountability. The Employee Goals app improves the employee and manager experience associated with using the Talent Development suite of apps by incorporating goals into the employee's career path. Its features provide the following advantages from which your employees and organization can benefit significantly:
    • Establishes the prioritization of work.
    • Assists employees to enhance their decision-making skills.
    • Fosters an environment that promotes teamwork.
    • Helps measure success.

    Human capital management (HCM) integration

    HCM software is an integrated suite of technologies that can help businesses manage their employees, from onboarding to retirement. A complete HCM system provides meaningful insights into the health of your workforce; it prioritizes employee experience and professional development to drive business outcomes. It also supports strategic processes and tasks, such as goal management, to help an organization function and evolve as its employees grow. To provide an integration with varying HCM systems, the Employee Goals app uses spokes to facilitate the connection. This integration enables you to view and track your goals using a single interface, thus creating a seamless process for goal management. This streamlined process simplifies the steps to view and track your goals, which helps to promote the adoption of the Employee Goals app across your organization.

    The Employee Goals app provides an integration with the following HCM systems:
    • Oracle Cloud HCM
    • SAP SuccessFactors
    • Workday

    Talent Development integration

    The Employee Goals app imports the data from your HCM system to the Employee Goals [sn_egd_goals_employee_goal] table. Once the goal data is imported, you can view the corresponding goal from the Employee Center. You can access your goals using the following applications in the Talent suite:
    Career profile
    Employees can view their goals by accessing their career profile. The career profile contains the Goals widget that displays a card for each goal that was imported from your organization's HCM system. The Goals widget contains the following tabs that filter your goals into categories, which facilitates fast and convenient access to the goals that you want to view:
    • Active
    • Completed
    • Archived
    You can select the View details link associated with a goal that appears in the Goals widget to retrieve more information about a specific goal. When you select the View details link, the Goal details panel appears. This panel displays the following information for each goal:
    • Status (On track, At risk, Complete)
    • Title
    • Type of goal (Business, Personal)
    • Description
    • Date created
    • Due date
    • Start date
    Career Conversations
    Employees can view their goals using the Career Conversations app. The Career Conversations app provides an accordion for goals in the contextual side panel that appears during a growth conversation. When you expand the Goals accordion, a card for each goal appears.

    If an employee shares a goal with their manager, the manager can view the corresponding goal in the contextual side panel during a growth conversation. The goals that appear in the Career Conversations app help the employee and manager initiate a conversation based on a goal that the employee wants to share with their manager. This integration creates convenience for your employees and managers by enabling them to view and reference goals through a single interface during one-on-one conversations that revolve around the employee's growth and development.

    Growth Plans
    Employees can create a growth plan based on an active goal. The Growth plans app displays the three most recent goals when an employee initiates the growth plan creation process. Similar to the process of creating a growth plan that originates from an aspiration or conversation, employees can select a goal that they want to develop into a growth plan. The Employee Goals app enables employees to use a goal as context to start a growth plan.