Supporting information for Now Assist for HR Service Delivery (HRSD)

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Get a quick overview of the important information that is related to the Now Assist for HR Service Delivery (HRSD) application.

    Supported versions

    Now Assist for HRSD is supported starting with Vancouver Patch 2.

    Supported user interfaces

    The Now Assist for HRSD application includes the skills that are listed in the following table.

    Table 1. Now Assist for HRSD supported interfaces
    Interface Skill
    Agent Workspace for HR Case Management
    • Case summarization
    • Chat summarization
    • Resolution notes generation
    • Knowledge article generation
    • Sensitivity detection
    • Email reply recommendation
    Core UI
    • Case summarization
    • Knowledge article generation
    • Sensitivity detection

    Application information

    Activate the Now Assist for HRSD store app (sn_hr_gen_ai) to use the chat, case, and resolution skills.

    The Now Assist for HRSD application has the following dependencies:
    • Human Resources Scoped App: Core (com.sn_hr_core)
    • Now Assist Platform (com.sn.now.platform)
    • NA-TD and NA-TA are dependent apps for NA-HR and should be installed for every NA-HR installation (talent-core: sn_egd_core and interview-scheduling sn_int_schedule)