Legal services on the Employee Center portal

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Legal services on the Employee Center portal

    The Legal Services feature on the Employee Center portal allows employees to submit and track requests for legal support efficiently. This integration enhances the overall experience by providing a unified platform where employees can access services from various departments, including Legal.

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    Key Features

    • Legal Service Portal: Employees can submit legal requests exclusively to the legal department.
    • Content Taxonomy Framework: Modifications can be made to the default legal taxonomy to tailor service-specific content types and topics.
    • Legal Taxonomy Structure: Default categories include Contracts, Privacy and Data, Ethics and Compliance, and General Legal Requests, each with relevant intake forms.
    • Configurable Approvals: Approvals for legal items can be managed through the Task Configuration feature in Employee Center, allowing approvers to review requests from their My Tasks tab.

    Key Outcomes

    By enabling legal services on the Employee Center portal, organizations can streamline the process of legal requests, improve tracking, and enhance compliance through defined approval workflows. Employees benefit from easier access to legal services, tailored content, and a unified user experience.

    Employees can submit and track requests to get legal support or get information on legal services through the Employee Center portal.

    Legal Service Portal enables employees to submit legal requests to get services and support from the legal department only. Whereas ServiceNow® Employee Center provides a single and unified portal experience for employees to find information and request services across various departments, including Legal. Using the Content Taxonomy framework, you can modify the default Legal taxonomy to include your service-specific content types and child topics.

    To enable legal services on the Employee Center portal, ensure you've the following ServiceNow applications and plugins installed:
    • Legal Service Delivery applications
    • Employee Center plugin (sn_ex_sp)
    • Employee Experience Taxonomy plugin (sn_ect)

    Legal taxonomy on Employee Center

    The base system taxonomy — Employee — is installed when you install the Employee Experience Taxonomy plugin. To provide legal services, the following Legal taxonomy structure is available by default under the Employee taxonomy:​
    1. Contracts – Contains Sales Contract Review, Third Party Contract Review, and NDA intake forms.​
    2. Privacy and Data – Contains the Privacy Impact Assessment intake form​.
    3. Ethics and Compliance – Contains the Conflict of Interest, Stock Preclearance, and Ethics Complaints​ intake forms, and a knowledge base article on Insider Trading Policy. When enabled, an ethics complaint can also be submitted through the Anonymous Report Center portal.
    4. Browse all legal – Contains General Legal Request, Marketing Content Review, Digital Forensics, and Subpoena intake forms.

    Enabling legal services on the Employee Center portal

    Complete the following tasks to enable legal services on the Employee Center portal:
    1. To customize the base system taxonomy, duplicate the taxonomy and then make the required changes in the cloned taxonomy.

      For more information, see Clone taxonomy for employee content.

    2. Create intake forms and knowledge base articles for legal services and support.

      For more information on creating a legal request intake form, see intake forms for legal requests; and for more information on creating a knowledge base article, see knowledge base articles.

    3. Associate the content with a topic in the taxonomy.

      For more information, see Associate connected content to a topic.

    Approvals for legal items through Employee Center

    Employee Center uses configurable approvals using Task Configuration for the approvers to view and approve various items. The approvers review the detailed information about the item that needs approval from the My Tasks tab in Employee Center. The Task Configuration can be set up for both task tables (legal requests, legal matters, and practice area tables) and non-task tables (artifacts, matter templates, custodians and non-custodians, and external storage documents.)

    The following base system Task Configurations in the To-dos Configuration are available with Legal Service Delivery apps:
    • Legal Request Management
      • Legal Requests
      • Legal Request Attachments
      • Legal Request External Documents
    • Legal Matter Management
      • Legal Matters
      • Legal Matter Attachments
      • Legal Matter External Documents
      • Legal Matter Tasks
      • Legal Matter Artifacts
      • Legal Matter Templates
    • Legal Digital Forensics
      • Custodial data
      • Non-Custodial data
    Note:
    These new Task Configurations, which are mapped to tables of Legal Service Delivery apps, replace the existing To-dos Widget Mapping settings for the approvals via Employee Center. To use the existing mappings for approvals, you must disable the Task Configurations.
    For more information about configurable approvals in the Employee Center and how to configure them, see Approvals hub.