Exploring Employee Center
Summarize
Summary of Exploring Employee Center
The Employee Center portal provides a unified, centralized destination that connects enterprise systems into a single site to streamline employee access to services, information, and tasks. Designed for minimal configuration, it enhances employee productivity by reducing the time spent searching for resources and supports access from any device. The portal scales easily from single to multi-department environments and is available to all ServiceNow customers at no additional licensing cost.
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Key Features
- Unified Portal Experience: Simplifies access to services and updates across departments, improving productivity.
- Extensible Service Delivery Platform: Supports multi-department use cases with specialized widgets and a best-in-class homepage.
- Action Framework and Widgets: Includes features such as employee profiles, recommended content, Guided Self-Service, and cross-channel favorites for enhanced usability.
- Integration with IT Service Management: Enables streamlined IT ticket management with machine learning-driven recommendations to improve case deflection and agent experience.
- App Launcher and Appointment Booking: Provides one-click access to SSO and non-SSO applications and allows booking across multiple business units.
How It Works
Employee Center workflows involve multiple roles:
- System Admin: Installs plugins and assigns roles.
- Taxonomy Admin: Configures unified taxonomy, topic pages, and quick links.
- Employee Center Admin: Configures the portal, widgets, and features.
- Employees: Use the portal to complete tasks, submit requests, access training, and read knowledge articles.
Roles
- Admin: Configures and modifies Employee Center features.
- Taxonomy Manager: Manages topics and related content.
- Manager: Monitors task status and approves requests.
- Employee: Completes tasks, submits requests, and searches knowledge bases.
Benefits
- Centralized Access: Access both SSO and non-SSO applications directly from the portal homepage.
- Improved Productivity: Guided self-service and personalized recommendations simplify task completion.
- Efficient Appointment Management: Book and manage appointments across business units seamlessly.
- Cross-Channel Favorites: One-click access to frequently used internal and external sites.
Next Steps
ServiceNow customers can begin their employee portal journey by configuring and using Employee Center, referencing available guides for setup, usage, and role management to tailor the portal to their organizational needs.
Employee Center portal is a unified portal that connects systems across an enterprise within one destination site to provide a centralized employee portal. It requires minimal configuration and offers a wide variety of features to extend portal functionality.
Employee Center overview
The Employee Center portal empowers organizations to streamline service delivery, enhance employee productivity, and provide seamless access to information and services.
- Unified portal experience
- Employee Center improves employee productivity by reducing the time and effort employees spend looking for services, updates, and information. With the Employee Center portal, access to information and services across all departments are made simple and can be accessed through any device.
- Extensible service delivery platform
- Organizations can easily scale from a single to a multi-department service delivery use case that includes best-in-class home page and specialized widgets designed for multi-department tasking.
- Available to all customers
- There is no additional licensing cost associated with the Employee Center. All customers can use the Employee Center portal to start their employee portal journey with ServiceNow®.
Employee Center workflow
The Employee Center enables organizations to assemble an employee portal tailored to their needs. The following illustration provides an overview The following illustration provides an overview of how users interact with Employee Center.
- System admin installs plugins and assigns roles.
- Taxonomy admin configures the Unified taxonomy, dynamic topic pages, and quick links.
- Employee Center admin configures Employee Center portal, widgets, and features including the action framework, employee profile, recommended for you, Guided Self-service, and cross-channel favorites.
- Employees use the Employee Center to complete tasks and trainings, submit requests, read knowledge articles, and more.
Employee Center users
| User | Description |
|---|---|
| Admin | Admin users configure and modify Employee Center features. |
| Taxonomy manager | Taxonomy managers create and modify the topics and connected content. |
| Manager | Managers monitor tasks status and approve requests. |
| Employee | Employees complete tasks, submit requests, and search for knowledge articles |
For more information on Employee Center user roles, see Employee Center roles.
Employee Center for IT Service Management
Use Employee Center to streamline your IT ticket management and other service management tasks. Improve agent experience with higher case deflections enabled by customised, machine learning-driven recommendations and solutions for employees. For more information, see .
Employee Center benefits
| Benefit | Feature |
|---|---|
| Access any of your single sign-on (SSO) and non-SSO web applications from the portal home page. | App Launcher |
| Book and manage appointments across multiple business units. | Appointment Booking |
| One-click access to frequently-used internal and external sites. | Cross-channel favorites |
| Access self-serve capabilities through guided experiences to improve productivity and efficiency. | Guided Self-Service in Employee Center |