Upload Java KeyStore certificate

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Upload a Java KeyStore certificate and specify the password that's sent in Moveworks encrypted email.

    Before you begin

    Ensure you have the encrypted email from Moveworks to set up secure connection.
    Note:
    Follow the instructions available at Contact Moveworks support to receive encrypted email.

    Role required: admin or OAuth admin

    About this task

    Certificate authentication creates encrypted communication between your ServiceNow instance and the Moveworks platform. You must upload the JKS certificate file and configure the keystore password in both the certificate record and JWT key provider.

    Procedure

    1. Navigate to All > System Definition > Certificates.
    2. Search for moveworks.jks in the certificate list.
      Figure 1. Moveworks JKS certificate
      Moveworks JKS
    3. Open the certificate record and upload the certificate file.
      1. Select the Attachment option.
      2. Upload your moveworks.jks file.
    4. Enter the password in the Key Store Password field.
      Figure 2. JKS password
      Validate Stores and certificates
      Note:
      This password you receive from Moveworks team.
    5. Select Validate Stores and Certificates.
      The system validates the certificate with no errors and displays Valid key_store message.
      Note:
      Contact Moveworks support for troubleshooting.
    6. Navigate to System Definition > JWT Providers.
      1. Find the Moveworks JWT Provider entry in the list and open it.
      2. Enter the same Key Store Password in the Signing Key field.
    7. Select Save or Update.

    Result

    Certificate authentication is configured. JWT tokens can now be generated for secure communication between ServiceNow and Moveworks services.

    What to do next

    Proceed to add bot ID to complete the Moveworks AI assistant setup.