Configure an Emergency Outreach notification for the exposure notice

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read

    • Configure an Emergency Outreach notification to send email and mobile push notifications to potentially exposed employees in an exposure case to notify them of a potential exposure from an affected employee.

    Before you begin

    Ensure that you have the Emergency Outreach application installed. For details, see Install Emergency Outreach.

    Employees must have the Now® Mobile app installed on their phones to receive mobile push notifications. For more information, see Now Mobile app.

    Role required: sn_imt_checkin.checkin_admin or admin

    About this task

    Review the existing Notify Exposed Contact outreach notification to familiarize yourself with the configuration.

    Procedure

    1. Navigate to All > Emergency Outreach > View Outreaches.
    2. Click New.
    3. Enter the outreach notification name in the Event name field.
    4. On the Content configuration tab, select Exposure Notice in the Response mode field.
    5. Optional: Review and edit the introductory message by modifying the subject and body in the Email subject and Email body fields respectively.
    6. Specify how to send the outreach notification.
      OptionSteps
      Send an email notification Select the Email check box.
      Select a different notification Click the lookup icon (look up icon) and select an email notification configured for the exposure notice outreach.
      Send a mobile push notification
      1. Select the Now Mobile Push notification check box.

        The check box is active if you have the ServiceNow NowMobile App Screens and Applet Launcher [com.glide.mobile-employee] activated. The push notification content appears when the check box is active.

      2. Modify the text in the Push message and Detailed Push Message fields.

      Push notifications use the ServiceNow Request Application notification device. When you register the mobile application to an instance, this notification device is automatically created in the user's notification preferences. Make sure that this device is active for the users that you want to receive the push notification.
      Use a custom notification channel
      1. Click the Additional Channels related list, click Edit, and move the channel to the Additional Channels List.
      2. Click Save.

      If the Email notification and Now Mobile Push notification check boxes are selected, all three notifications are sent. To use only the custom notification channel, clear these two check boxes.
    7. Click Submit.
      The content configuration settings are saved.

    Result

    An exposure notice outreach notification is created. These exposure notice outreach notifications are available for selection when a case manager wants to send notifications to the potentially exposed contacts in a case.

    What to do next

    A case manager can send the outreach notification to the potentially exposed contacts in a case.