Configuring Skills Foundation

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Configuring Skills Foundation

    Skills Foundation enables administrators to add skills and import job architecture data into the ServiceNow instance to support skill management and employee development within an organization. It integrates with multiple plugins and applications to provide a comprehensive skill tracking and career progression framework.

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    Setup Process

    • Install the Skills Foundation (com.snskillsint) plugin along with the Skills Library Data for Skills Management plugin.
    • Optionally install Proactive Prompts (com.snpp) for multi-channel prompts.
    • Load customized industry-specific skills data and upload job architecture information.
    • Optionally create job level progressions to define career growth paths, enabling skill-based employee career suggestions.
    • Optionally configure automatic proficiency levels for skills based on role levels and skill types.
    • Optionally define role groups and role levels to align with organizational role structures.
    • Map role levels to industry job titles and assign role levels to employees, either manually or using Proactive Prompts.
    • Assign users to appropriate roles to enable task execution within Skills Foundation.
    • Enable the Skills widget in the Employee Portal by setting the snskillsint.enableskills system property to True, allowing employees to view and update their skills.

    Plugin and Application Dependencies

    • Skills Management (com.snc.skillsmanagement)
    • Data Services Base Client (com.glide.dataservices.base)
    • Skills Library Data for Skills Management (com.snc.skillsmanagement.seeddata)
    • Employee Profile (snemployee) version 8.0.2
    • Proactive Prompts (com.snpp) version 2.0.0, if using multi-channel prompts

    Key Considerations

    Skills Foundation installation is best performed using the Guided Setup, which automatically installs and configures the necessary components including the Skills Workspace plugin. Employee profiles must exist prior to assigning role levels and skills. Creating job level progressions and role mappings enhances talent development capabilities through skill-based career path suggestions.

    As an admin, add skills and import data into job architecture tables in your ServiceNow instance to start using Skills Foundation in your organization.

    Plugin dependencies

    • Skills Management (com.snc.skills_management)
    • Data Services Base Client (com.glide.data_services.base)
    • Skills Library Data for Skills Management (com.snc.skills_management.seed_data)

    App dependencies

    Employee profile (sn_employee) version 8.0.2.

    Other requirements

    • To access multi-channel prompts, you must have Proactive Prompts (com.sn_pp) version 2.0.0 installed.
    • Employee profiles must exist. For more information, see Employee profile.

    Setup process

    The following procedure describes the steps to install Skills Foundation, upload or create the required data, and start using Skills Foundation in your organization.
    Note:
    A successful Skills Foundation installation requires the Skills Workspace plugin, use the Guided setup to install and configure the Skills Foundation application instead of a manual process.
    1. Install the Skills Foundation [com.sn_skills_int] plugin.
    2. Install the Skills Library Data for Skills Management (com.snc.skills_management.seed_data) plugin.
    3. (Optional) Install the Proactive Prompts plugin, which provides access to multi-channel prompts. For more information, see Install Proactive Prompts.
    4. Load customer industry skills data. For more information, see Load your custom skills into Skills Foundation.
    5. Upload job architecture data. For more information, see About Job Architecture.
    6. (Optional) Create a job level progression from a job level to a higher job level to indicate the growth path for employees in your organization. For more information, see Creating a job level progression.
      Note:
      Although this step is optional, creating job level progressions enables you to obtain skill-based suggestions for employee career progression as part of employee growth and development. For more information, see Talent Development Core.
    7. (Optional) Create a configuration that sets the proficiency automatically for skills across role levels based on the skill level type and role group. For more information, see Set the job proficiency level automatically.
    8. (Optional) Create role groups and role levels based on the type of roles in your organization. For more information, see Adding role groups and role levels for skills administration.
    9. Create role-level mapping to industry titles. For more information, see Map industry titles to role levels.
    10. Assign a role level to an employee using Proactive Prompts or manually. For more information, see Map a role level to the employee profile.
    11. Assign users to roles to enable them to perform tasks in Skills Foundation. For more information, see Components installed with Skills Foundation.
    12. Provide access to the Skills widget where employees can view and edit skills in their profile in Employee Portal by setting the sn_skills_int.enable_skills system property to True.