Create rich content

  • Release version: Yokohama
  • Updated April 29, 2026
  • 1 minute to read

    • Use the Rich Content Editor to build long form content with an easy to use web styled tool.

    Before you begin

    Role required: sn_cd.content_manager

    About this task

    Rich content provides the ability to create and schedule long form content using a drag-and-drop method without the knowledge of coding. Rich content helps you to easily and visually create high quality curated content that matches the Service Portal look and feel with limited technical knowledge. You can target Rich content to any Portal page.

    Procedure

    1. Navigate to All > Content Publishing > Content Library > Create new.
    2. Select Rich content then Continue.
    3. Fill in the fields in the New content form.
      Table 1. New content form
      Field Description
      Content name The name that describes the content you're creating or editing.
      Note:
      This field appears as the content header in search results.
      Order The number that indicates the order in which the portal and styled content appears in the Content list.
      Active Indicates the content is active and available for use.
      Note:
      Since there is no direct method for migrating content records between ServiceNow® environments, we recommend you create content in your production environment and use the Active option and publish plans to control content availability.
      Version Tracks content changes if content versioning is enabled. For more information, see Content versioning.
      State Indicates whether the content is in draft or published.
    4. Select Open editor.
      Selecting this button saves the information you entered above.
      Tip:

      With the Rich Content Editor, you can easily use your keyboard to select individual canvas components. You can add text and columns, create text sections within those columns, and update headings within each section to adjust the styling and fonts to your liking; It helps you customize your content in a simple and convenient way.

    What to do next

    Create the page layout using modules or columns.