Visitor Reception Dashboard

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Visitor Reception Dashboard

    The Visitor Reception Dashboard in ServiceNow enables Workplace Visitor Management managers to monitor visitor registrations and statuses throughout the day at selected locations. It provides real-time insights into visitor check-ins, check-outs, breaks, cancellations, and no-shows, helping you manage and track visitors effectively on your premises.

    Show full answer Show less

    Note that this dashboard and related visualizations have been migrated to Workplace Central. New Workplace Service Delivery customers should use the dashboards within Workplace Central, while existing customers have temporary access to the old dashboards, which will be deprecated soon.

    Access and Roles

    Access the dashboard by navigating to All > Workplace Central > Workplace Dashboards. Select a location in the Visiting Location field to view location-specific reports.

    The primary user role is snwsdvisitor.manager, typically assigned to Workplace Visitor Management managers who need real-time visibility of visitor registrations and statuses.

    Key Features

    • Real-time visitor status tracking: View the number of visitors expected, currently checked in, on break, checked out, or cancelled for the current day.
    • Hourly visitor trends: Column charts display expected visitors by hour, helping anticipate visitor flow during the day.
    • Detailed visitor lists: Access lists of visitor registrations segmented by status, including expected, checked-in, on break, checked-out, and cancelled visitors.

    Key Outcomes

    • Enhanced operational awareness of visitor traffic and status throughout the day.
    • Improved visitor management and resource planning based on expected visitor trends.
    • Ability to promptly identify no-shows and cancelled visits to optimize scheduling and resource allocation.

    Related Tasks

    Managers can also view visit logs to gain further insights into visitor activities and history.

    With the Visitor Reception Dashboard, you can track visitor registrations created in the application on any day. Track the statuses of visitors who are on the premises. View the number of visitors who are expected, have checked in, have checked out, are on break, or have not showed up.

    Note:
    The Workplace Visitor Management dashboard is migrated to Workplace Central. You can start using the migrated dashboards from Workplace Central. The out-of-the-box dashboards are also migrated to Workplace Central. Old dashboards are not supported for new Workplace Service Delivery customers. For existing customers, old dashboards are currently available but will be deprecated soon.

    For more information about the migrated dashboard, see Reservation Management dashboard.

    Figure 1. Visitor Reception Dashboard
    Visitor Reception Dashboard

    To access the Visitor Reception Dashboard, navigate to All > Workplace Central > Workplace Dashboards .

    Select a location in the Visiting Location field at the top to display reports for that location in separate tabs.

    End user and roles

    Table 1. End user and roles
    End user and goal Required role Benefits
    Workplace Visitor Management manager: Needs visibility into the real-time status and the number of the visitor registrations created. sn_wsd_visitor.manager
    • Review current day's visitor registrations
    • Monitor visitor registrations created by employees.
    • Monitor visitors who are currently checked in and the visitors who have checked out.
    • Monitor visitors who are on break.
    • Monitor expected visitors on the current day and at any hour.
    • Check cancelled registrations.
    • Check visitor's who did not show up.

    Data visualizations

    The Visitor reception dashboard allows you to view the following visualizations.
    Table 2. Data visualizations
    Title Type Description
    Expected visitors today Single score Single-score icon Number of expected visitors on the current day.
    Visitors that are checked in Single score Single-score icon Number of visitors who are currently checked.
    Visitors on break Single score Single-score icon Number of visitors who are currently on break.
    Visitors that are checked out Single score Single-score icon Number of visitors who have checked out on the current day.
    Cancelled visitor registrations Single score Single-score icon Number of cancelled visitor registrations.
    Visitors expected today per hour Column Columns icon Number of visitors expected at any hour on the current day. It shows the trend of the day according to when visitors are expected.
    Expected visitors today List Visitor registrations of the expected visitors on the current day.
    Visitors that are checked in List Visitor registrations of the visitors who are currently checked in.
    Visitors on break List Visitor registrations of the visitors who are currently on break.
    Visitors that are checked out List Visitor registrations of the visitors who have checked out.
    Cancelled visitor registrations List Cancelled visitor registrations.