Opportunity Type Configuration for Opportunity Marketplace

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Opportunity Type Configuration for Opportunity Marketplace

    Opportunity Marketplace (OPM) in ServiceNow allows administrators to configure various opportunity types tailored to different roles and opportunity scenarios. This capability supports flexible sourcing of talent by defining distinct opportunity structures, such as single-role gigs or multi-role projects and volunteer activities.

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    Key Features

    • Predefined Opportunity Types: OPM includes three base opportunity types:
      • Gig: Single-role opportunities with one or multiple vacancies.
      • Project: Team-based opportunities with multiple roles and vacancies per role.
      • Volunteer: Volunteer-related opportunities with multiple roles and vacancies by role.
    • Custom Opportunity Types: Admins can clone and configure custom opportunity types based on the base ones to suit specific organizational needs.
    • Opportunity Type Fields: Configuration includes setting the title, role display format (embedded or separate roles), descriptive details, roles and requirements, and description visible to users.
    • Approval and Access Control: Define hiring approval workflows and user criteria to manage who can create or access specific opportunity types.
    • Visual and Help Customization: Opportunity types can include custom icons and help links that appear in the Employee Center to assist users during opportunity creation.

    Practical Application for ServiceNow Customers

    By configuring opportunity types, ServiceNow customers can streamline how different kinds of opportunities are presented and managed in the Employee Center. This enables efficient role sourcing whether for short-term gigs, complex projects, or volunteering activities. Customizable fields and approval workflows ensure the process aligns with organizational policies and user access controls. Including help links and icons enhances usability for employees creating or browsing opportunities.

    Opportunity Marketplace (OPM) supports different opportunity types that are designed for unique types of opportunities and roles.

    Admins can create opportunity types. There are three opportunity types that automatically come with OPM. Admins can create other opportunity types.
    Table 1. Base application opportunity types
    Opportunity type Description
    Gig A Gig is an opportunity that consists of just a single role that can have one or many vacancies.
    Project A Project is an opportunity that is intended to enable sourcing a team that consist of multiple roles with one or many vacancies according to the role.
    Volunteer A Volunteer is an opportunity that consists of multiple roles with one or many vacancies according to role for volunteering-related activities.
    Table 2. Opportunity Type record fields
    Field name Description
    Title A title for the opportunity that is visible from the Opportunity Marketplace in the Employee Center.
    Role display Controls the number of roles that can be added to an opportunity.
    • Embedded within opportunity (1 position only)
    • Separate from opportunity (1 or more positions)
    Opportunity details

    A list of available opportunity descriptions. The Opportunity details are visible in the opportunity. Opportunity details are stored in the Project opportunity creation details [sn_opp_market_opportunity] table.

    Opportunity details and Roles and requirements are record producer records in the Catalog Item [sc_cat_item] table. The record producer is a configuration of the layout for which fields are shown. There are 3 opportuntiy types included with the base system (Gigs, Project, and Volunteer). Clone one of the base opportunity types to create a custom Opportunity type.
    Roles and requirements

    A list of available opportunity roles and requirements. Opportunity Marketplace roles and requirements are stored in the Opportunity position [sn_opp_market_opportunity_position] table.

    Opportunity Marketplace roles are the job roles or positions for the opportunity.
    Description The text for the description of the opportunity that is displayed in Opportunity Marketplace the Employee Center.
    Hiring approval flow A list of available approval flows for managing the hiring process for an opportunity.
    Active Select to make the record active.
    User criteria Criteria to restrict access to the opportunity record. User criteria defined in the opportunity type determines who can create an opportunity type.
    Icon You can add an icon to opportunity types or view the icons for existing opportunity types.
    Help link label The text that is visible to users as the link for help. Add the label from the opportunity type page. The link appears at the bottom of the Create an opportunity page in the Employee Center.
    Help link URL The URL that is associated with the Help link label.