View a conference call recording from Microsoft Teams in Service Operations Workspace

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • View details for a recorded conference call in Service Operations Workspace by accessing the associated conference record as a reference.

    Antes de Iniciar

    Role required: itil

    Procedimento

    1. Navigate to Workspaces > Service Operations Workspace.
    2. Select the List (List icon) icon.
    3. Select Incidents > Open.
    4. Select the incident record.
    5. Select the Collaborate icon (Collaborate icon) from the contextual side panel.
    6. On the Calls tab in the Completed calls section, select the View Recording button.