Collaboration Services for ITSM Mobile Agent
Collaboration services provide a way to communicate and collaborate in real time. You can directly use a collaboration tool from an incident, incident task, and major incident records.
Install the Collaboration services (sn_tcm_collab_hook), Notify (com.snc.notify), Notify
connector for Microsoft Teams (com.sn.ms_teams) applications in your instance to use
collaboration services on ITSM Mobile Agent.
- Collaboration with incidents
Initiate and manage the collaboration for incident records from the ITSM Mobile Agent app.
- Collaboration with incident tasks
Initiate and manage the collaboration for incident task records from the ITSM Mobile Agent app.
- Collaboration with major incidents
Initiate and manage the collaboration for major incident records from the ITSM Mobile Agent app.