---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# SR Ops system properties

# SR Ops system properties {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You configure the system properties that support operations in SR Ops.
To access property settings, users with admin roles navigate to Site Reliability OperationsAdministrationProperties.{#sro-properties-installed__table_xsr_vp3_wnb__entry__2}

| Property | Description |
|-|-|
| Update team subflow name sn_sro.update_team_subflow | Name of the subflow that updates SR Ops teams. * Type: text * Default value: global.global_sr_ops__process_update_team_subflow * Other possible values: As needed * Location: Site Reliability OperationsAdministrationProperties {#sro-properties-installed__ul_qdj_pbk_wnb} |
| Catalog Item (sys_id) which is used to Create a Team sn_sro.create_team_cat_item | Sys ID (sys_id) of the catalog item that is used to create a team. * Type: sys_id * Default value: 92098f92e7a21010e10f6584c2f6a94a * Other possible values: As needed * Location: Site Reliability OperationsAdministrationProperties {#sro-properties-installed__ul_s3y_wbk_wnb}To learn more, see [Configure quick-start system properties](https://servicenow-prod.fluidtopics.net/1uPbPOwGbHKHFkGn72fN5w "Configure the system properties that support creation of SR Ops teams."). |
| Sys ID of the record producer that drives creation of service relationships sn_sro.relationship_rp_sysid | Sys ID (sys_id) of the record producer that drives creation of service relationships. * Type: sys_id * Default value: 66112d470f3110103cb43ab1df767e28 * Other possible values: As needed * Location: Site Reliability OperationsAdministrationProperties {#sro-properties-installed__ul_a3q_bck_wnb}To learn more, see [Configure quick-start system properties](https://servicenow-prod.fluidtopics.net/1uPbPOwGbHKHFkGn72fN5w "Configure the system properties that support creation of SR Ops teams."). |
| List of communication channels (comma separated) used to send notifications to users in the group if no contact preferences are set. Allowed values: email for E-mail, sms for SMS, voice for Voice calls sn_sro.notification_communication_channels | Comma-separated list of notification channels to use for team members where no contact preferences are set. Allowed values: email, sms, and voice. * Type: CSV * Default value: email, sms, voice * Other possible values: Any other combination * Location: Site Reliability OperationsAdministrationProperties {#sro-properties-installed__ul_ifx_bck_wnb}To learn more, see [Optional: Set up SMS and voice notifications](https://servicenow-prod.fluidtopics.net/K1AyWE0Xj4e2OAZSUJe80A "You have the option to install and configure SMS and voice channels for notifying SREs."). |
| Time(in minutes) for which the SR Ops On-call workflows wait to receive user acknowledgement sn_sro.acknowledgement. workflow.wait_time | Time (in minutes) that SR Ops On-Call workflows wait to receive user acknowledgement. * Type: integer * Default value: 1440 * Other possible values: As needed * Location: Site Reliability OperationsAdministrationProperties {#sro-properties-installed__ul_jyd_cck_wnb} |
[Tabela 1. Properties for SR Ops]

{#sro-properties-installed__table_xsr_vp3_wnb}