---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Categorize a problem as a major problem

# Categorize a problem as a major problem {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can prioritize a problem and highlight that it needs a review.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

Nota:  
This feature is available only in new instances starting with Jakarta or a later release. The Problem Management Best Practice -- Jakarta plugin (com.snc.best_practice.problem.jakarta) plugin must be activate.  
* If the Problem Management Best Practice -- Madrid plugin (com.snc.best_practice.problem.madrid) is activated, configure the Problem form to include the Major problem check box and add the Major problem review field to the Resolution Information tab.
* If the Problem Management Best Practice -- Madrid plugin (com.snc.best_practice.problem.madrid) is not activated, add the Review outcome field to the Closure Information tab.
{#categorize-major-problem__ul_knp_ymg_plb}

## Procedimento

1. Open a Problem record to categorize it as a major problem.
2. Select the Major problem check box.  
   The Work notes field is mandatory. Either the Major problem review field is displayed in the Resolution Information tab, or the Review outcome field is displayed in the Closure Information section.
3. Fill out the Review outcome field to document review results and lessons learned.
4. Click Update.
{#categorize-major-problem__steps_wpd_cfd_5y}
**Tópico anterior:** [Define an assignment rule for problems](https://servicenow-prod.fluidtopics.net/VTRkMGxr1kI9zSfdEKLMmg "After a problem is logged, it must be assigned to the appropriate group or individual to handle the problem. You can define assignment rules to automate the assignment process.")  
**Próximo tópico:** [Enable Problem Management models](https://servicenow-prod.fluidtopics.net/UcMIk26YNVPQ~YHNQiT9KA "Enable the Problem Management models system property so that you can create and use custom models.")