Create services and configure relationships between them

Versão de lançamento: Australia

Atualizado 12 de mar. de 2026

4 min. de leitura

Use a map canvas to add, configure, and arrange services. You can add child services that depend on parent services. Any service that you add to the Service Dependencies map can be either an existing service or a new service that you create on the page.

Antes de Iniciar

Role required: evt_mgmt_integration

Por Que e Quando Desempenhar Esta Tarefa

You can add an application service as a child of a business service but not vice versa.

Procedimento

Navigate to All > Site Reliability Operations > Site Reliability Ops Workspace.
In the Site Reliability Ops Workspace, use one of the following methods to create a service record:
- On the Home page (), in the Services section, click Create New Service.
- On the Services Overview page (), click Create New Service.
The Service Dependencies page opens with a blank map canvas. Any service that you add to the Service Dependencies map can be either an existing service or a new service that you create on the page. For a new service, you will start with a parent service and then connect other services to the parent and to each other.
Click Add service.
An Application Service box appears on the map canvas. You can configure several service properties in the New Service box.
For the Start with value, specify whether to add a new or existing service as the parent for the overall service that you are defining.
If you specify Existing service, then select the service in the Service list.

Specify the property settings for the service.

Tabela 1. Service property settings
Property	Description
Service type	Application Service: A service that is made up of one or more CIs that performs a subset of the tasks that, together, perform a business-level function. For example, a cost calculation app or database servers. Business Service: The overall parent service that performs a business-level function. For example, "Shopping cart" or "Product description pages" or "Contact us pages". A business service can be a parent or child of another business service An application service can be a parent or child of another application service A business service can be a parent of an application service but an application service cannot be a parent of any business service. If you want to link an application service to any other service, it will always be another application service. The Service type field value is grayed out. Nota: When creating a new service using a Business Service option, the service is created in the cmdb_ci_service table. But later if you want, you can convert the services either to the business or technical services. You can convert the services starting the Site Reliability Operations v14.2 release (ServiceNow Store).
Name New service only	Unique and meaningful name for the service.
Description New service only	Description of the overall service that will help others to understand the purpose of the service and other relevant information.
Owned by New service only	Person who is responsible for the service overall. Click or start typing to view the selection list.
Support team New service only	The SR Ops team that supports the service. Click or begin typing to view the selection list.

Click Update Service.
The box for the service appears on the canvas and displays the service type and name.
If the map includes a business service as a parent to an application service, then click the Settings icon () and select Service offering.

The system adds a service offering with the name <business service name>-<application service name> offering. Toggle the Show in map switch as needed.
Nota:
A service offering is required to connect an application service to a business service. You cannot change the settings for a service offering.
Continue to add services and connect them using the following methods:
- Click Add service. A new service is added to the map with no connections. Drag from anywhere inside a "parent" service to the service. A connection arrow appears and the child snaps into place.
- Click the plus symbol (+) on a service. The new service is connected as a child. A connection arrow appears and the child snaps into place.
- Change a connection. Select a connection arrow and drag it to a different service. Press the Delete key to remove the connection.
- Click the menu icon () and select the operation:
  - Add Child: A new service is connected as a child. A connection arrow appears and the child snaps into place.
  - Add Parent: A new service is connected as a parent. A connection arrow appears and the parent snaps into place.
  - Manage Relationships: In a dialog box, specify a different parent or child for the service. This operation is the same as the Add Child and Add Parent actions.
  - Open Record: Open the record of the service on the Details tab in the Site Reliability Ops workspace. This option appears only for saved services.
  - Delete Service: The selected service is removed from the map and its CI entry in the CMDB is deleted. This option appears only for saved services.
    Aviso:
    If you delete the immediate child of a business service, then the associated service offering is also deleted and the business service will no longer be operational.
  - Remove from Map: The selected service is removed from the map. The CI entry in the CMDB is not affected.
  - Connect services by clicking in the intended parent and dropping in the intended child. A connection arrow appears between the services.
Update the appearance of the map.
- Click + or - to zoom in or out.
- Click Fit to fit the entire map in the work area.
- Toggle between Vertical and Horizontal to rotate the display.
- Click the Refresh icon () to ensure that the image on the screen is accurate. You might refresh when another user is editing services.
When all services are properly configured and connected, click Save Relationships.

Nota:
You cannot change the property settings for a service that is part of a saved relationship map. Instead, you must replace the service with an updated version.