Add multiple change requests to a problem

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Add multiple change requests to a problem to capture all the requests that you need to implement to fix the problem.

    Antes de Iniciar

    Role required: itil, admin, problem_admin, problem_coordinator or problem_manager

    Por Que e Quando Desempenhar Esta Tarefa

    The topic applies to Problems where you have activated the Problem Management Best Practice — Madrid (com.snc.best_practice.problem.madrid) plugin.

    Procedimento

    1. Navigate to All > Problem > Open.
    2. Open a problem record.
    3. In the related list, click the Change Requests tab.
    4. Click Add.
    5. From the list, select the records and click Add Selected.
      The selected change requests appear under the Change Requests tab.