---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Use agentic AI

# Agentic AI in change management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the ITSM change management agentic workflows to manage and complete tasks autonomously.

## Agentic workflows for the change management application {#now-assist-itsm-agentic-ai-in-change__section_eqt_vnv_ghc}

Importante:  
To access the change request agentic workflows, make sure that you install the following applications:

1. Now Assist for IT Service Management (ITSM) (sn_itsm_gen_ai) plugin.
2. Change Management application. For more information, see [Configuring Change Management](https://servicenow-prod.fluidtopics.net/a3E3QF3WtRnyPMnJjH1lPw "You can configure various aspects of Change Management based on the specific requirements of your organization.").
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Nota:  
* Before you begin, review these [Important considerations for using Now Assist for IT Service Management (ITSM) agentic AI](https://servicenow-prod.fluidtopics.net/xM4ZcZPUQoiyM1RNWIQkyg "Use the IT Service Management AI agents within an agentic workflow to complete tasks autonomously.").
* For all available ITSM Agentic AI applications, see [Use agentic AI in Now Assist for IT Service Management (ITSM)](https://servicenow-prod.fluidtopics.net/8lnZaVzDf3cVElycvB68Lg "Use the IT Service Management AI agents within an agentic workflow to complete tasks autonomously.").
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{#now-assist-itsm-agentic-ai-in-change__table_wmj_tzn_fhc__entry__3}

| Agentic workflow name | Description | Available AI agents |
|-|-|-|
| [Assess conflicts for a change request](https://servicenow-prod.fluidtopics.net/ge3tJM6wZCdi8KhCcpK58Q "Use the assess conflicts for a change request agentic workflow to run conflict detection for change requests and assess conflicts, and identify affected configuration items (CIs) and impacted services.") | Runs conflict detection for change requests and assesses conflicts, identifies affected CIs and impacted services | Change conflict assessor AI agent |
| [Assess quality of a Change Request](https://servicenow-prod.fluidtopics.net/6b7bpDDR9w2EDT01_Vp~7w "Use the assess quality of a change request agentic workflow to assess the quality of a change request, analyze the information available in the fields, and generate suggestions to improve the information in the fields.") | Assesses information quality for new change requests by analyzing closed change requests with matching descriptions. | Change quality assessor AI agent |
| [Explain SLA](https://servicenow-prod.fluidtopics.net/aAZR8hbzrKZ64JU7E5~jFw "Use the explain SLA agentic workflow to analyze a Service Level Agreement (SLA) and gain insight into the SLA assignment, task ownership, and pause and resume events in the SLA duration for a task, such as an incident, problem, case, or change request.") | Provides insight into priority SLAs, task assignment, and frequency of pause and resume events of SLA for an incident, problem, case, or change request. | Explain SLA |
| [Schedule a change](https://servicenow-prod.fluidtopics.net/ZdYTKWrfboF4jFEEe0Ymhg "Use the schedule a change agentic workflow to schedule change requests by identifying the available schedule slots.") | Schedule change requests by identifying the available schedule slots. | Schedule Change Request AI agent |
| [Suggest configuration items for a change request](https://servicenow-prod.fluidtopics.net/yctsnBQnFCvRgBYQuY2FiQ "Use the suggest configuration items for a change request agentic workflow to make the process of selecting configuration items during change creation conversational, intuitive, and efficient for users.") | Recommends configuration items during change creation. | Change CI suggestion AI agent |
| [Create outages for a change request](https://servicenow-prod.fluidtopics.net/NaB35KbupHY0Kf7qSw4~JA "Use the create outages for a change request agentic workflow so users can associate outages with a change request easily in a conversational and intuitive way.") | Associates outages with a change request quickly. | Change outage assistant AI agent |
| [Create standard change request](https://servicenow-prod.fluidtopics.net/Jy49tv_oKixBtzhYEaULOQ "Use the create standard change request agentic workflow to help users create a standard, normal, or emergency change request in a conversational and intuitive way.") | Creates a standard, normal, or emergency change request in a conversational way. | Standard change template recommender AI agent |
| [Create standard change template proposal](https://servicenow-prod.fluidtopics.net/N4GPIWFnFTm4lbth9p1R0g "Use the create standard change template proposal agentic workflow to help users quickly create a change template proposal record based on similar change requests.") | Creates a change template proposal record based on similar change requests. | Standard change template proposal AI agent |
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