Set up an SR Ops team

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Set up a team and define services for the team. Teams are responsible for the issues that occur in the associated services.

    Antes de Iniciar

    Role required: sro_admin or sro_manager

    Por Que e Quando Desempenhar Esta Tarefa

    The first time that you set up a team, you do it in the Service Portal. For more information, see Set up the first SR Ops team. After you create your first team, you set up all subsequent teams using the process described in this topic.

    Procedimento

    1. Navigate to All > Site Reliability Operations > Site Reliability Ops Workspace.
    2. Use one of the following methods to open the Create New Team form and then fill in the form:
      • On the Home page, in the My Teams section, click the Create New Team icon (Create New Team icon.)
      • On the Teams page (Teams page icon.), click Create New Team.
      Tabela 1. Create New Team form
      Field Description
      Name Unique and meaningful name for the team.
      Manager Person who manages the team.
      Nota:
      When your request for a team is approved, you are granted the sro_manager role.
      Members Users who will be team members.
      Description Description of the team that will help others to understand its organization and purpose.
      Email Email address that includes all team members.
      Tags Tags that can help other users search for your team.
    3. Click Save.
      Your request is submitted for approval to the admin. When the request is approved, the following things happen:
      • The team is created. The term sr_ops appears next to the team title to indicate that the team is created from SR Ops.
      • You are granted the sro_manager role.
      • The team can be assigned to support a service.
      Nota:
      SR Ops users create and manage teams through asynchronous flows. By default, approvals are required. In some cases, therefore, changes made in the UI and the resulting database updates may be delayed.

    O que Fazer Depois

    If your team does not have any on-call schedule associated, the workspace displays a notification to configure the schedule.