---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Collaborate using Microsoft Teams from an interaction record in Service Operations Workspace

# Collaborate using Microsoft Teams from an interaction record in Service Operations Workspace {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can initiate a chat or make conference calls using Microsoft Teams to communicate with stakeholders to resolve the issue.

## Antes de Iniciar

Role required: itil or admin

## Procedimento

1. Navigate to WorkspacesService Operations Workspace.
2. Select the List (![List icon]()) icon.
3. Select InteractionsOpen.
4. Select the interaction record.
5. Select the Collaborate icon (![Collaborate icon]()) from the contextual side panel.
6. Select Start Microsoft Teams chat.
7. In the Start Microsoft Teams chat dialog box, specify the participants.
8. To start a chat conversation, perform the following actions.
   1. In the Collaborate panel, click the plus sign (+), and select Start Microsoft Teams chat.
   2. In the Start Microsoft Teams chat dialog box, specify the participants.
   3. **Opcional:** To specify more chat options, click Show more chat options and specify a client.  
      You can choose Microsoft Teams application or the Microsoft Teams web application.
   4. Click Start Chat.  
      * A chat conversation is initiated in Microsoft Teams.
      * All automatic chats are automatically imported to the Collaborate panel.
      {#collaborate-interaction-ms-teams-sow__ul_zck_skr_vsb}
   {#collaborate-interaction-ms-teams-sow__substeps_w2x_glr_vsb}
9. To view a chat conversation, click the more options icon (![more options icon]()) on the chat and select View chat.
10. To import a chat conversation, perform one of the following actions.

    | Option | Description |
    | Import a chat from any conversation | 1. Click the plus sign (+) and select Import Microsoft Teams chat. 2. Under the Choose a conversation to view details section, select a conversation that you want to import. 3. Select the chat and click Import. {#collaborate-interaction-ms-teams-sow__ol_vsj_lfr_vsb} |
    | Import a chat from a conversation in which you are a member | 1. From the conversation that you are a member of, click the more options icon (![more options icon]()) and select View chat. 2. Click the filter chat messages icon (![filter chat messages icon]()) and select the type of messages you want to view. 3. Select the required messages and click Import. {#collaborate-interaction-ms-teams-sow__ol_tmn_tjr_vsb} |
    |-|-|

    {#collaborate-interaction-ms-teams-sow__choicetable_tnl_jfr_vsb}
**Tarefas relacionadas**   

* [Create an interaction in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/0SZaqO99yz5GPsc617FIGA "Track an interaction that is a centralized location for all communication channels. Each interaction represents a request for assistance through a communication channel, for example, a phone call or a chat.")
* [Work on an interaction in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/Jfnh1T8Z4y8hCVm~BueoTA "Work on customer conversations to resolve issues.")
* [Associate an interaction with a task record](https://servicenow-prod.fluidtopics.net/lW14qOIyS425G_hedUayYQ "Associating a record to an interaction leverages data to streamline processes, enhance the customer experience, and improve resolution time.")