--- sourceDocument: Australia IT Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Configure # Configuring Digital End-User Experience {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura You can set up and configure Digital End-User Experience based on your organization's specific requirements. Learn how to integrate web and installed applications and to manage the Application and Device Health monitoring system. Before setting up and using Digital End-User Experience (DEX), confirm that the system meets the minimum requirements to guarantee optimal performance. For more information, see [DEX system requirements](https://servicenow-prod.fluidtopics.net/hYXOuJKvi4FflP9WYCaciQ "System requirements are the fundamental specifications and configuration needed to install and run DEX effectively."). To set up DEX and begin exploring the workspace, you must complete the following configurations. 1. [Install Application and Device Health.](https://servicenow-prod.fluidtopics.net/5o6qD2tJsnzmilNvmZiuPQ "Digital End-User Experience (DEX) is available with activation of the Digital End-User Experience [sn_dex] plugin. You must have the admin role to install the DEX product [sn_dex]. During installation, Application and Device Health is included as a component in DEX.") 2. Install Agent Client Collector (ACC). * [Create an ACC registration key](https://servicenow-prod.fluidtopics.net/onK~lBzGfCo16J~g9bId7g "Set up an Agent Client Collector (ACC) by creating an agent registration key to identify and authenticate agents that are enabled to send data to the collector. The key helps promote the security and integrity of the data collected from the system."). * [Test connectivity to the ServiceNow instance](https://servicenow-prod.fluidtopics.net/vYlbyalhE8GakQPzosZafQ "Test the ServiceNow DEX instance network connectivity.") * [Install ACC for DEX on Windows](https://servicenow-prod.fluidtopics.net/JLIpu3PK56IDQY5rFJQMhQ "Install Agent Client Collector (ACC) to work with Digital End-User Experience (DEX) to monitor and collect data, provide insights into system performance, identify issues, and enable proactive maintenance.") * [Install ACC for DEX on macOS](https://servicenow-prod.fluidtopics.net/VXNp7RE2O5oiMJMXQA_AXA "Install Agent Client Collector (ACC) to monitor and collect data in a centralized and organized manner, provide insights into system performance, identify issues, and enable proactive maintenance.") * [Test Agent Client Collector connectivity](https://servicenow-prod.fluidtopics.net/4CEXP5xGxZYlxl4GOezhLQ "Test the Agent Client Collector (ACC) connectivity to identify any proxy issues.") * If you have a MID-based ACC, you must convert it to a MID-less ACC. For more information regarding conversion, see [Convert MID-based ACC to MID-less](https://servicenow-prod.fluidtopics.net/G1uk9CHdW9_viMIvQnHTxQ "Convert MID-based Agent Client Collector (ACC) to MID-less ACC by adjusting the configuration in acc.yml, decoupling from a specific MID to enhance flexibility and adaptability."). * If you want to fetch the complete playbook content data for a Windows device, see [Run ACC as a local system account user](https://servicenow-prod.fluidtopics.net/vD4c82TRojO6BpYJc1DA0g "To fetch the complete playbook content data for a Windows device, the Agent Client Collector (ACC) must run as a local system account."). {#config-dex-console__ul_tk2_rh2_cbc} 3. [Enable DEX browser extension](https://servicenow-prod.fluidtopics.net/5H5rlQufgYK3wqbqoCYq~A "Activate the DEX Chrome or Edge Extension on your system to collect different operational or performance-based metrics for the web applications."). 4. [Onboard for Application and Device Health.](https://servicenow-prod.fluidtopics.net/KD0gzWrTlkNZ5kPXbyligw "During the onboarding process, when there's no application listed to be monitored, you can begin by accessing a list of available applications. You can also add your own custom applications and enable them for monitoring along with any existing applications.") 5. Make sure to [Configure MID-less Agent Client Collector using a single-line command](https://servicenow-prod.fluidtopics.net/pbfVtIm9CiYn3b6jRtf_EQ "Use a single-line command to set up a MID-less Agent Client Collector. You can also use the single-line command to migrate agents configured with a MID Server to have a MID-less configuration."). 6. [Explore Application \& Device Health interface](https://servicenow-prod.fluidtopics.net/g28oeX5O2zKNBZ2T_f5GJQ "Get information and entry point into different Digital End-User Experience Application and Device Health features by exploring tabs within the application."). Nota: DEX Content Playbook provides policies, check definitions, and actions that can be used by Application and Device Health to facilitate the monitoring of applications and devices, and to support application remediation. You can also refer to [DEX Content Playbook reference](https://servicenow-prod.fluidtopics.net/eJSdKTywZnwPnjFoqcGQ5Q "Reference topics provide additional information about policies and check definitions provided by DEX Content Playbook.") to learn the content it provides. 7. [Set up DEX Desktop Assistant](https://servicenow-prod.fluidtopics.net/QWLgK7l803ls68W6cLoblw "Set up Desktop Assistant to give end users quick access to self-service and diagnostic tools, timely notifications about outages and announcements, and support options like Employee Center, Virtual Agent, or live agents."). 8. [Configure Proactive Engagement](https://servicenow-prod.fluidtopics.net/wjMhxRYoTDwT_VUq4E0zUQ "Configure Proactive issue detection rules and resolutions so that employees can self-solve digital issues seamlessly."). 9. [Configure DEX Self-service.](https://servicenow-prod.fluidtopics.net/vPsuaiOM7YQYUox27wY1qQ "The DEX Self-service plugin gets installed automatically with the Digital End-User Experience application. This plugin provides the Device health check capability, enabling employees to check device health based on configurations set by DEX admins.") 10. [Configure Digital Experience Score](https://servicenow-prod.fluidtopics.net/2ObEZ6JX7htM5W9YMa_z~w "Plan and configure your implementation of Digital Experience Score​."). {#config-dex-console__ol_nsx_rzx_b1c}