---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# SRM system properties

# SRM system properties {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can configure the system properties that support SRM.
To access system properties, in the navigation filter, enter <kbd class="ph userinput">sys_properties.list</kbd>, and then press Enter. The System Properties \[sys_properties\] table appears. Ensure that you have the admin role to access and modify the system properties.{#srm-properties-installed__table_xsr_vp3_wnb__entry__2}

| Property | Description |
|-|-|
| sn_srm.actions.log | Controls the logging level for error budget policies action processing. Default value: notice |
| sn_srm.alert_processing.log | Controls the logging level for error budget policies action processing. Default value: notice |
| sn_srm.error_budget_policies.log | Controls the logging level for error budget policies processing. Default value: notice |
| sn_srm.sli_slo.log | Controls the logging level for Service Level Indicators (SLI) and Service Level Objectives (SLO) processing. Default value: notice |
| List of communication channels (comma separated) used to send notifications to users in the group if no contact preferences are set. You can use the following values: * email for E-mail * sms for SMS * voice for Voice calls {#srm-properties-installed__ul_jlt_j1c_2qb} sn_srm.notification_communication_channels | Comma-separated list of notification channels to use for team members where no contact preferences are set. You can use the following values: * email * sms * voice {#srm-properties-installed__ul_mxy_p1c_2qb} * Type: CSV * Default value: email, sms, voice * Other possible values: Any other combination {#srm-properties-installed__ul_ifx_bck_wnb} |
| Time, in minutes, that the SRM On-call workflows wait to receive user acknowledgement sn_srm.acknowledgement.workflow.wait_time | Time, in minutes, that SR Ops On-Call workflows wait to receive user acknowledgement. * Type: integer * Default value: 1440 * Other possible values: As needed {#srm-properties-installed__ul_jyd_cck_wnb} |
[Tabela 1. Properties for SRM]

{#srm-properties-installed__table_xsr_vp3_wnb}