---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Change dashboard

# Change dashboard {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Dashboard providing a view into Change request workflow with metrics around successful and failed Change Request for different Change models and types.

KPIs for Change.  
{#change__table_vzn_rct_c1c__entry__3}

| Data Visualization | Description | KPI (Performance Analytics Indicator) |
|-|-|-|
| Open changes (by age and priority) | Priority wise distribution of the open change requests priority wise. This is categorized in days between 0-1, 2-5, 6-30, 31-90, and above 90 days. | Number of open changes |
| Open emergency changes (by age and priority) | Priority wise distribution of the emergency change requests that are still open. This is categorized in days between 0-1, 2-5, 6-30, 31-90, and above 90 days. | Number of new emergency changes |
| New change request (by risk) | Distribution of the new change requests by risk. | Number of new changes |
| Average age of open changes (by risk) | Average age of a change requests based on risk. | Average age of open changes |
| Closed changes (by priority) | Priority wise distribution of the changes requests that are successfully closed. | Number of closed changes |
| Mean time to close a change (by priority) | Mean time to close the change request priority wise. | Mean time to close a change |
| Incidents caused by change requests | Total number of incidents that are created because of a change request. | Incidents caused by change |
| % Unauthorized changes | Percentage of the unauthorized change requests that are created. | % Unauthorized changes |
| Outages due to change | Total outages in hours because of change. | Outages due to Change |
[Tabela 1. Change KPIs]

{#change__table_vzn_rct_c1c} {#change__table_sm4_hct_sdc__entry__3}

| Data Visualization | Description | KPI (Performance Analytics Indicator) |
|-|-|-|
| Change success score (by assignment group) | Distribution of the change requests by assignment group. | Change success scores |
| % Successful change with issues (by model and type) | Distribution of the change requests closed with issues distributed by change model and change type. | % Successful changes with issue |
| % Successful change without issues (by model and type) | Distribution of the change requests that are successfully closed with some issues by change model and change type. | % Successful changes |
| % Failed changes | Percentage of the change requests that are not successfully completed. | % unsuccessful changes |
[Tabela 2. Change Success Score KPIs]

{#change__table_sm4_hct_sdc}  
Nota:  
Access all the change success score related metrics categorized under the Change Success Score tab in the Change Management dashboard.