---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# SLA duration and schedules

# SLA duration and schedules {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Schedules have
an impact on the duration specified in an SLA definition.

This impact is reflected in the timings that are taken into consideration
while calculating an SLA.  
Nota:  
If a schedule is not selected for an SLA, the SLA will run 24X7.

Consider a scenario where you select a duration of one day, which is 24
hours, and a schedule of 9 am to 5 pm, which is 8 hours. The SLA calculation will distribute
the 24 hours across three working days of 8 hours each. So a team working on a task associated
with this SLA has 3 days to complete the task before the SLA is breached.  
Figura 1. Time distribution