---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a web service account

# Create a web service account {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure a web service account on your instance. An Event Management Application Performance Management (APM) tool uses the account to authenticate the instance so it can send alerts to SR Ops.

## Antes de Iniciar

Role required: sys_admin

## Procedimento

Create a web service account with the event_management_integration role.  
Specify this account when you configure the APM tool so it can access the instance when sending alerts.
**Tópicos relacionados**   

* [Assign a role to a user](https://www.servicenow.com/docs/access?context=t_AssignARoleToAUser&version=australia&pubname=australia-platform-administration&ft:locale=en-US)