---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create metric rules

# Create metric rules {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create metric rules to establish criteria and thresholds for performance metrics, enabling timely alerts and proactive system management.  
To create a metric rule, you must perform the following steps.

1. [Specify the configuration item for metric rules](https://servicenow-prod.fluidtopics.net/tqQZ58bBt8TqqYPp7pIkUQ "Choose an application or device and define filter conditions for the metric rule.").
2. [Define alert metric criteria](https://servicenow-prod.fluidtopics.net/8EUxqm~idEnAjskCh8xx4g "Specify alert metric criteria by choosing alert severity, defining thresholds, and specifying conditions for when the alert must be triggered.").
3. [Add an alert action](https://servicenow-prod.fluidtopics.net/kQmsXOq8QG8AwJCLBxaUSw "Set up an alert action with Proactive Engagement for Digital End-User Experience to detect the digital experience issues and automate resolution actions.").
4. [Define metric rule name and status](https://servicenow-prod.fluidtopics.net/WrOlhBfN_fgdXzcxh9M2JQ "Define metric rule attributes, including the name and state, such as active or inactive.").
{#create-metric-rules__ol_ndv_krw_d1c}