---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure

# Configuring AI-native IT Service Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure your ITSM workflows using an AI-first centralized and intuitive admin experience.

## Configuration overview {#configuring-ai-native-itsm__cf-config-parent-checklist}

Installation in AI-native ITSM installs required applications, plugins, and default settings, and tracks changes through update sets.

## Using guided setup to implement AI-native ITSM {#configuring-ai-native-itsm__cf-config-parent-guided}

Guided setup provides a sequence of tasks that help you configure AI-native ITSM on your ServiceNow
instance.