---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Web application --- Trends page

# Web application --- Trends page {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The trends page captures metrics such as alert trends, average page load time, average response time, metrics for failed web requests, total usage, and mean time to resolve incidents. This information is essential for
evaluating system performance, identifying areas for improvement, and take data-driven decisions.
{#web-app-trends-form__table_jdp_yvf_4wb__entry__2}

| Cards | Description |
|-|-|
| Alert trends | Patterns or changes in the frequency and severity of alerts generated by a monitoring application over the last 11 months. |
| Mean time to resolve incidents | Average time taken to resolve an incident. |
| Metrics (For last 11 months) ||
| Average page load time | Option to view the trend of average amount of time it takes to load the page, from initiation to load completion. |
| Average response time | Option to view the trend of the average response time for the application. |
| Failed web requests | Option to view the trend of total number of requests that have failed. |
| Total usage | Option to view the total amount of time spent on the application by all users. |
[Tabela 1. Trends]

{#web-app-trends-form__table_jdp_yvf_4wb}