---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Schedule adherence extension points

# Schedule adherence extension points in Workforce Optimization for ITSM {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the schedule adherence extension points to call custom scripts for agent schedule
adherence and conformance.
To access the extension points, navigate to System Extension PointsScripted Extension Points.
{#extension-points-configurable-schedule-adherence-itsm__table_hcw_fd2_qmb__entry__2}

| Extension point name | Description |
|-|-|
| sn_shift_planning.ScheduleAdherenceExtPt | Implement this extension point to customize the logic for schedule adherence and conformance. |
[Tabela 1. Extension points for schedule adherence]

{#extension-points-configurable-schedule-adherence-itsm__table_hcw_fd2_qmb}
**Tópicos relacionados**   

* [Using extension points to extend application functionality](https://www.servicenow.com/docs/access?context=extension-points&version=australia&pubname=australia-api-reference&ft:locale=en-US)