---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Success score rating

# Success score rating {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Based on the change success score rating, a color and text is associated that is
displayed as part of the Change Success Score card. By default, four success score ratings are
available with a specific score range.

## Antes de Iniciar

Role required: admin  
The following default ratings available.

* Low
* Medium
* High
* Excellent
{#change-success-score-rating__ul_bnk_wc5_5lb}

Each rating is associated with a default range and color.

The Change Success
Score Ratings table is used to hold the records of the text and a color associated with the
success score range.

You can choose to modify the score range, color, introduce, or modify
new rating values. The values defined here can be viewed in the Change Success Score card on the change Request form.

## Procedimento

1. Navigate to AllChangeAdministrationChange Success Score Ratings.
2. Perform the given action based on your requirements.

   | Action | Procedure |
   | To add a new score range | Click New and fill in the range details and the color you want to associate and submit. |
   | To modify the existing range | Open the rating, and click the here link in the record information message to modify the values. |
   |-|-|

3. Click Update.