---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Manage your work and schedule absence

# Manage your work and schedule absence {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Request absence and provide coverage for a shift. You can also request over-time for a shift.

## Por Que e Quando Desempenhar Esta Tarefa

You can schedule your own time off and suggest a suitable cover from among the fellow roster members. This helps the shift manager and on-call admin in planning shifts and making sure that members are available to respond to
incidents and escalations at all times.

Get an overview of how to schedule an absence with this video.

## Antes de Iniciar

Role required: itil

## Procedimento

1. Navigate to WorkspacesService Operation Workspace.
2. Select the Schedule menu to view your calendar.  
   You can also do the following to view your calendar:
   * Navigate to WorkspacesService Operation Workspace.
   * Select Teams menu from home page and select a team.
   * Select Schedule tab to view all the schedules for the team.
   {#work-on-a-schedule-in-sow__ul_im1_2s5_21c}
3. Select a shift card and select ![More]() icon or right-click a shift card.  
4. Select Schedule absence to request absence for the shift and provide the following details:  
   * Member
   * All day toggle button
   * Start time and End time
   * Proposed cover
   * Notes

   {#work-on-a-schedule-in-sow__ul_wpj_nzl_d1c}
5. Select Schedule absence.