---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Enable Problem Management models in Service Operations Workspace

# Enable Problem Management models in Service Operations Workspace {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Enable the Problem Management models system property so that you can create and use custom models.

## Antes de Iniciar

See considerations for enabling and disabling Problem Management models at [Problem Management models in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/Tkyss3UL202UH9E0Q1ZEvA "You can use Problem Management models to tailor processes for specific use cases.").

Role required: admin

## Procedimento

1. Navigate to AllSystem PropertiesAll Properties.
2. From the Name column, search for <kbd class="ph userinput">*models</kbd>.
3. Select the com.snc.problem_management.models.enabled system property.
4. Set the Value field to True.
5. Select Update.
{#enable-problem-mgmt-models-sow__steps_w25_bkc_ccc}

## Resultado

Problem Management models are enabled.