---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Service Operations Workspace for ITSM

# Service Operations Workspace for ITSM {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

ServiceNow®
Service Operations Workspace is a configurable workspace that provides a unified
experience for multiple IT Service Management and IT Operations Management workflows.
Configure your agent experience using the easy-to-navigate interface of Service Operations Workspace for ITSM.

For information about how you can automate and optimize your services and operations using Service Operations Workspace, see [Automating and optimizing your services and operations using Service Operations Workspace](https://www.servicenow.com/docs/access?context=service-operations&version=australia&pubname=australia-better-together&ft:locale=en-US).

## Get started with Service Operations Workspace for ITSM {#sow-landing-page__section_jmy_rsk_trb}

|-|-|-|
| [Terminology used in Service Operations Workspace for ITSM ![SOW terminology]() Learn about the frequently used terms in Service Operations Workspace for ITSM](4Hud3BXjlHEERZWg9895Qw "You can familiarize yourself with the most used terms in Service Operations Workspace for ITSM.") | [Exploring Service Operations Workspace for ITSM ![Explore]() Learn about Service Operations Workspace for ITSM concepts and features.](bViSQ7RjXyHJt8tsfvNLTQ "You can have a unified and seamless experience when managing the life cycle of task records such as incidents, requests, and walk-ups in IT Service Management workflows using Service Operations Workspace (SOW) for ITSM.") | [Configuring Service Operations Workspace for ITSM ![Get started]() Learn about the implementation and configurations in Service Operations Workspace for ITSM](LEl3sTnYA2NXovMZwDRuWg "You can configure Service Operations Workspace so that agents can manage IT fulfillment volume efficiently.") |
| [Operating IT services in your organization ![Operating IT Services]() Start operating IT services in your organization](Mk~ZOtvCGxDgIU1RHMtnyQ "You can leverage a few Service Operations Workspace integrations to start operating IT services in your organization and set a path for your organization's performance and process improvements.") | [Managing IT services in your organization ![Managing IT services]() Promptly investigate the root cause and resolve the incidents](ywZKDxEeS_vQsyrbz0Kyzw "You can leverage a few Service Operations Workspace integrations to promptly investigate the root cause and resolve the incidents that lead to unplanned interruptions and reduce the quality of IT services.") | [Optimizing IT services in your organization ![Optimizing IT services]() Enhance and optimize IT services in your organization](CtOZ8ZSZJILCodFZt~OwLw "You can leverage a few Service Operations Workspace integrations to enhance and optimize IT services in your organization.") |
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{#sow-landing-page__table_iwv_lpv_klb}

For information about Service Operations Workspace for ITOM, see [Service Operations Workspace for ITOM](https://www.servicenow.com/docs/access?context=sow-landing-page-itom&version=australia&pubname=australia-it-operations-management&ft:locale=en-US).

## Helpful resources {#sow-landing-page__section_epq_skg_1nb}

[Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)