Add multiple incidents to a problem

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Add multiple incidents to a problem to avoid creating multiple problems for incidents that have the same issue.

    Antes de Iniciar

    Role required: itil, admin, problem_admin, problem_coordinator or problem_manager

    Por Que e Quando Desempenhar Esta Tarefa

    The topic applies to problems where you’ve activated the Problem Management Best Practice — Madrid (com.snc.best_practice.problem.madrid) plugin.

    Procedimento

    1. Navigate to All > Problem > Open.
    2. Open a problem record.
    3. In the related list, click the Incidents tab.
    4. Click Add.
    5. From the list, you can add incidents in the following ways.
      • Select the incident records and select Add Selected.
      • Select Add All.

    Resultado

    The selected incidents appear under the Incidents tab.