---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Use Microsoft Teams to make conference calls in Service Operations Workspace

# Use Microsoft Teams to make conference calls in Service Operations Workspace {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use Microsoft Teams to schedule the conference calls with the stake holders to resolve the incidents in Service Operations Workspace.
* **[Start a conference call using Microsoft Teams in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/7QH~Y44j1qSvGnjDK1JVeQ)**   
  Start a conference call from Microsoft Teams to work towards the resolution of an incident.
* **[Manage Microsoft Teams conference calls in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/IK~PcZ6RsRa8P~1t_8LdAA)**   
  Add or mute participants in a Microsoft Teams conference call in Service Operations Workspace.
* **[Leave a Microsoft Teams conference call in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/P24_3HS~A3B6sSL~mnqk0w)**   
  Leave an active conference call. The call will still be active with other participants.
* **[End a Microsoft Teams conference call in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/myvA8~K64dgZTSYeKX~Zbg)**   
  As a host or a user with the incident manager role, you can end the conference call.
* **[Reinitiate a conference call from Microsoft Teams in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/F0~9c0icE3v_HuEYwBXVIA)**   
  Reinitiate a conference call to discuss about the resolution of an incident.
* **[View a conference call recording from Microsoft Teams in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/YU1ohJvgmOPQi8_tOWl5CA)**   
  View details for a recorded conference call in Service Operations Workspace by accessing the associated conference record as a reference.