---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Manage remedial actions in DEX incident investigation Playbook

# Manage remedial actions in DEX incident investigation Playbook {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

View current and past remedial actions executed from different sources in the Playbooks panel. Monitor or cancel actions run from the Suggested resolutions or Action library within a DEX incident investigation page.

## Antes de Iniciar

Role required: sn_dex.service_desk_user, sn_dex.engineer

## Por Que e Quando Desempenhar Esta Tarefa

You can monitor only current and past remedial actions and cancel ongoing actions run from the Suggested resolutions or Action library within the incident record.

## Procedimento

1. Navigate to WorkspacesService Operations Workspace.
2. Select the List icon ![]() from the navigation pane and navigate to the incidents list from the Incidents section.
3. Open the incident record for a DEX monitored device and select the Investigation tab.
4. Select the Playbook icon ![]() from the contextual side panel.
5. Expand the device name accordion to view current actions.
6. **Opcional:** Monitor actions with the status of New or In Progress by selecting View Playbook on the action card.
7. **Opcional:** Cancel an ongoing action by selecting Cancel on the action card.
8. **Opcional:** View the history of past remedial actions with the status of Completed, Canceled, or Failed.
   1. Select the History icon ![]() in the Playbooks panel.
   2. Expand the device name accordion.
   3. Track stages of past actions by selecting View Playbook on an action card.
   {#manage-incident-remedial-actions-playbook__substeps_qtm_33h_4hc}