Install Site Reliability Metrics

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • You can install the Site Reliability Metrics application (sn_srm) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

    Antes de Iniciar

    Ensure that you have installed the application in which you want to access the SRM view from the workspace of the application. For example, Site Reliability Operations Workspace.

    Nota:
    You can configure Site Reliability Metrics for any of your workspace that you are using. If you want to use SRM for your workspace, you must set up navigation to SRM inside your desired workspace. You can add a related list for Service Level Objective (sn_srm_service_level_objective) to the Services record views or add Service Level Objective (SLO) as a standalone list to main list in navigation.

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    Roles and demo data are installed with Site Reliability Metrics. The demo data includes templates that speed up implementation and help users to understand Site Reliability Metrics quickly. For more information on roles, see User roles and responsibilities in SRM.

    Procedimento

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Site Reliability Metrics application (sn_srm) using the filter criteria and search bar.

      You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

      Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    3. In the Application installation dialog box, review the application dependencies.

      Dependent plugins and applications are listed if they will be installed, are currently installed, or need to be installed. If any plugins or applications need to be installed, you must install them before you can install Site Reliability Metrics.

    4. Opcional: If demo data is available and you want to install it, select the Load demo data check box.
      Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
    5. Select Install.