---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Set up Desktop Assistant

# Setting up DEX
Desktop Assistant {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Set up Desktop Assistant to give end users quick access to self-service and diagnostic tools, timely notifications about outages and announcements, and support options like Employee Center, Virtual Agent, or live agents.

## Configuration overview {#config-dex-desktop-exp__section_wkr_5tw_fgc}

You must have the Desktop Assistant administrator role \[sn_dex_desktop.admin\] role to configure Desktop Assistant.

1. [Download and install Desktop Assistant](https://servicenow-prod.fluidtopics.net/wfilloZmHrj2HmsIb9bLgQ "Download and install Desktop Assistant by using operating system-specific installer commands, Desktop Assistant installers, or endpoint management solutions.").
2. [Configure Open Authorization details](https://servicenow-prod.fluidtopics.net/RYwsOVXLkntKGsh70bl9Yg "Edit the Open Authorization (OAuth) field values, as required.").
3. [Customize Desktop Assistant home page](https://servicenow-prod.fluidtopics.net/EEKEKO_PU3~HYXg2F65NhA "Modify the Desktop Assistant home page as required.").
4. [Enable or disable notifications](https://servicenow-prod.fluidtopics.net/pnCa3VAQwbn3~ISkpeCRmw "Enable notifications to stay informed and engaged receiving timely updates and notifications about important events and activities within the system.").
5. [Enable Virtual Agent or chat](https://servicenow-prod.fluidtopics.net/3K5uNiJBMsF9CFLVwnddFg "Enable Virtual Agent so that you can find solutions to your inquiries quickly and seamlessly, without having to wait on hold or speak to a representative over the phone.").
6. [Map a card to a section](https://servicenow-prod.fluidtopics.net/XafJVK2C4MdPM_lf5~uNzw "Map a card to the section under which it must appear.") or [Delete a card from the Desktop Assistant home page](https://servicenow-prod.fluidtopics.net/Yb7hxdF52T8WaD8TJ~giFQ "Delete a card from the Desktop Assistant home page when you no longer need it.").
7. [Add a section in the Desktop Assistant home page](https://servicenow-prod.fluidtopics.net/8TlixH7ReQAOvb3M8Lhc3w "Add a section to the Desktop Assistant home page to organize related cards under that section for easy navigation.") or [Delete a section from the home page](https://servicenow-prod.fluidtopics.net/tnUKOD4wF79ais8KM_u0uQ "Delete a section when you no longer need it in.").
{#config-dex-desktop-exp__ol_v4p_1ww_fgc}  
Nota:  
If you experience issues with Desktop Assistant, troubleshoot them by accessing the logs at these locations:

* macOS: Users/\[username\]/Library/Application Support/desktop_assistant_app/logs
* Windows: Users\\\[username\]\\AppData\\Roaming\\desktop_assistant_app\\logs
{#config-dex-desktop-exp__ul_jnx_rxk_c1c}