---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Enable Virtual Agent or chat

# Enable Virtual Agent or chat {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Enable Virtual Agent so that you can find solutions to your inquiries quickly and seamlessly, without having to wait on hold or speak to a representative over the phone.

## Antes de Iniciar

Ensure you have installed the Glide Virtual Agent plugin \[com.glide.cs.chatbot\] and the plugin is active.

Role required: sn_dex_desktop.admin

## Procedimento

1. Navigate to Desktop AssistantConfigurationApplication.  
2. On the Desktop Assistant page, select Use Virtual Agent (must be configured).  
   For information on how to configure Virtual Agent, see [Configuring Virtual Agent](https://www.servicenow.com/docs/access?context=configure-virtual-agent&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).
3. Select Update.
{#enable-va-chat__steps_pny_hpr_cyb}

## Resultado

The virtual agent or chat icon (![Virtual agent or chat icon on the Desktop Assistant home page header. Use the chat to get answers to your queries.]()) appears on the Desktop Assistant header.  
Figura 1. Desktop Assistant with Virtual Agent icon

To open the chat window, select the virtual agent or chat icon (![The virtual agent chat icon]()).

The chat window opens.  
Nota:  
To configure the chat branding, see [Set up your Virtual Agent bot's branding](https://www.servicenow.com/docs/access?context=ac-configure-chat-branding&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).