---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Device details

# Device details {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Monitor the health of the user device, installed or web applications, running processes on the device, application and device performance metrics, network configuration, user access details, and the ability to run custom SQL
queries to retrieve OS information.

To access a user and device details, WorkspacesService Operations Workspace and select the Devices icon (![The Devices icon.]()) in the primary navigation pane, then select a device from the list.  
Nota:  
* Devices are categorized as Up or Down based on their current operational status.
* Select Computer details to access comprehensive information about the device. The information includes the asset tag, serial number, model ID, manufacturer, and configuration details of connected components.
{#dex-workspace-user-details__ul_z5s_msk_zfc}

To learn more, see [Device details pages](https://servicenow-prod.fluidtopics.net/G7jG_L4Yby85jFltAW5_yg "The device details provide a comprehensive view of device health, including alerts, incidents, battery status, and hardware details. It also tracks applications, running processes, app and device performance, battery, and Wi-Fi data. Network monitoring offers connection details, performance metrics, device metrics, network experience, and access. Additionally, you can access custom queries for more detailed insights.").