---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Set up on-call schedule and escalation policies for your team

# Set up on-call schedule and escalation policies for your team {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Set up an on-call schedule for your team to ensure that the right person is always
available to quickly respond to incidents and critical alerts. On-call schedules determine
who is on call or available at a given time.

## Antes de Iniciar

Role required: sro_admin or sro_manager

## Procedimento

1. Navigate to AllSite Reliability OperationsSite Reliability Ops Workspace.
2. On the Home page, click the teams icon (![Teams page icon.]()).
3. On the team card, click the More actions icon (![More actions icon.]()) and then click Create On-Call Schedule.  
   The On-Call Scheduling application opens a wizard that helps you to
   set up the schedule.
4. Set up the schedule and escalation policies for your team.  
   For information on how to set up schedule, see [Configure or update an
   On-Call schedule](https://servicenow-prod.fluidtopics.net/Mpa_Aj1WOX9SYVt~KKtlYA "Create an On-Call schedule or edit an existing schedule by defining shifts and rosters.").  
   Nota:  
   To get details on the active or closed escalations, view the [on-call escalations
   log](https://servicenow-prod.fluidtopics.net/QTZ8c4fvkfL0dmafDx3pZg "View the escalation log record for full details on the time line and actions for an on-call escalation as it progressed through the on-call escalation path. You can also access escalation and escalation notification information from reports.").
{#sro-setup-oncall-schedule__steps_rlm_z4d_f4b}