Join an existing conference call to participate in the discussion to resolve an incident.

Antes de Iniciar

Role required: itil

Procedimento

1. Navigate to Workspaces > Service Operations Workspace.
2. Select the List () icon.
3. Select Incidents > Open.
4. Select an incident that has an active conference call.
5. Select the Collaborate icon () from the contextual side panel.
6. Select the Calls tab.
7. On the Active card, select Join call.