---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Schedule a software count for the legacy Software Asset Management plugin

# Schedule a software count for the legacy Software Asset Management plugin {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

How to schedule a software count for the legacy Software Asset Management
(com.snc.software_asset_management) plugin.

## Antes de Iniciar

Role required: sam

## Por Que e Quando Desempenhar Esta Tarefa

The SAM License Counters scheduled job scans your instance for software
installations. The SAM License Counters job occurs at 2:00am local time every
morning. The job queries the Software Installation
\[`cmdb_sam_sw_install`\] table and captures any installations that
have not been scanned in the past 7 days. The job runs a join query on hardware that
has been scanned within the last day and software installations that have not been
scanned in the last 7 days.

The SAM License Counters scheduled job runs all software counters at once.

To refresh the cache manually for a specific counter:

## Procedimento

1. Navigate to AllSoftware AssetReconciliationSoftware Counters.
2. Select a counter whose cache you want to refresh.
3. Right-click in the header bar of the Software Counter record and select Rebuild SAM Cache from the context menu.  
   Figura 1. SAM rebuild cache