---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure alert rules and notification on Dynatrace

# Configure alert rules and notification on Dynatrace {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure alert rules to automatically detect performance anomalies in your
environment.

## Antes de Iniciar

Ensure you have done the following actions:

* Created a webhook endpoint in SR Ops. For information, see [Create a webhook endpoint in SR Ops](https://servicenow-prod.fluidtopics.net/qWXtOB20bJFSvTI7LrF_mQ "Create webhook endpoint so that the Application Performance Management (APM) tools can send automated real-time messages or information to SR Ops.").
* Created an account in Dynatrace.
{#sro-configure-dynatrace-alert-rules__ul_q24_gh4_n4b}

Role required: evt_mgmt_integration

## Por Que e Quando Desempenhar Esta Tarefa

Dynatrace allows you to define specific thresholds that specify at what levels deviations above baseline performance are severe enough to generate problem alerts. Defining the thresholds is essentially about adjusting the sensitivity of problem detection. Adapting the sensitivity of anomaly detection either by deviating from automated baselines or by specifying fixed thresholds is supported for: Application, Services, and Database services. For the following, sensitivity can be adapted only by specifying fixed thresholds:

* Infrastructure
* Plugin events
* NAM (DC RUM) events
* Custom alerts
{#sro-configure-dynatrace-alert-rules__ul_m4n_xcr_h4b}

## Procedimento

1. Log in to the Dynatrace console.
2. In the left navigation pane, click SettingIntegrationProblem notifications.  
   The Integrate with other notifications system page appears.
3. Click the Custom integration tile.  
   The Set up custom integration page appears.
4. In the Name field, enter a name for the integration.
5. In the Webhook URL field, enter the webhook URL that you have already created.
6. Click Create basic authorization header.
7. Enter the credentials and click Add.
8. In the Custom payload field, enter the payload for the integration.
9. From the Alerting profile list, select the profile or alerting rules that you have created.  
   The alerting profile controls the delivery of problem notifications related to the integration.
10. To verify if the integration is working fine with SR Ops, click Send test notification.  
    A sample event is created in the em_event table.
11. Click Save.