Identify the automation opportunities on ITSM Success Dashboard

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Identify the automation opportunities for ITSM Success Dashboard to implement or improve automation solutions for Virtual Agent (VA).

    Antes de Iniciar

    Role required: sn_sd.success_dashboard_details_read

    Procedimento

    1. Navigate to All > Success Dashboard > Success Dashboard.
    2. Select the Performance overview tab.
    3. Select the Self solved - percentage indicator.
    4. Select Insights (Insights icon) on the contextual side panel.
    5. Select View in Automation Discovery.

      For more information on Automation Discovery, refer Automation Discovery.