---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add communication plan from the major incident workbench

# Add communication plan from the major incident workbench {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can create a new communication plan or add a new communication task to an
existing communication plan from the workbench. This UI action is helpful when you do not
have an existing well-defined communication plan in the system.

## Antes de Iniciar

Role required: major_incident_manager

## Procedimento

1. Navigate to [Major incident workbench](https://servicenow-prod.fluidtopics.net/TKY2GTRxdz4_tfcTSihF8A "The major incident workbench is a single pane view designed for major incident managers, communication managers, and resolver groups. The workbench helps to manage major incidents by aggregating and providing actionable information.").
2. Click the Communications tab and then click Add that appears in Communication Tasks section to display the Adhoc Communication pop-up window.
3. On the form, fill in the fields.  
   {#add-comm-plan-from-mim-workbench__table_nft_qwm_gdb__entry__2}

   | Field | Description |
   |-|-|
   | Communication Plan | List to select a new communication plan or to select an existing plan and add communication tasks to the plan. |
   | Plan Short description | Brief description of what the communication plan is all about. |
   | Task Short description | Brief description of what the communication task is all about. |
   | Channels | Check box to select email, SMS, slack, or conference as mode of communication for the plan. |
   | Frequency | Frequency at which a specific task needs to be executed. A task can be executed only once or on specific durations. |
   | Due in (Minutes) | Time span when the task must be executed after the task initiates. For recurring tasks, it also indicates the time span after which the task must repeat. |
   [ ]

   {#add-comm-plan-from-mim-workbench__table_nft_qwm_gdb}