---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Migration job

# Migration job {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Get your instance ready for the Problem Management Best Practice --- Madrid ---
State Model plugin (com.snc.best_practice.problem.madrid.state_model) and so you can update your
existing records with the new states.  
The stages to get your instance ready for the problem state model and to migrate your records are:

1. [Resolve blocking modifications](https://servicenow-prod.fluidtopics.net/041RAR0rKbAXKeh3YyKgkQ "Blocking modifications that are detected in your instance are not compatible with the problem state model and you must resolve them before you activate the Problem Management Best Practice — Madrid — State Model plugin.")
2. [Review warning modifications](https://servicenow-prod.fluidtopics.net/kE~MKoJChSGJhvyAwdpIQw "Warning modifications do not block the Problem Management Best Practice — Madrid — State Model plugin from being activated.")
3. [Map problem states](https://servicenow-prod.fluidtopics.net/7Ru9Aw5NkZO9SePQU1lyKA "Define how problem records are updated when you migrate the records.")
4. [Map problem task states](https://servicenow-prod.fluidtopics.net/w_pJ4yfDokx~YCDwjTBDYg "Define how problem task records are updated when you migrate the records.")
5. [Activate Problem Management Best Practice --- Madrid --- State Model](https://servicenow-prod.fluidtopics.net/K8nUaVGgqXNlxTg0Re6MjQ "You can activate the Problem Management Best Practice — Madrid — State Model plugin (com.snc.best_practice.problem.madrid.state_model) on your instance using the Problem Management Migration Utility store app.")
6. [Prepare base plugins](https://servicenow-prod.fluidtopics.net/wcO9VZLq4rucExfmhFBVRg "Prepare to restore the base functionality that is required for the problem state model you have modified.")
7. [Restore base plugins](https://servicenow-prod.fluidtopics.net/WjdhZ~IDBZz9U1JpS3UNRQ "Repair the plugins in the specified order to restore the base functionality that is required for the problem state model.")
8. [Resolve blocking and warning modifications](https://servicenow-prod.fluidtopics.net/i~4JmoRAf26IJ4~oNS~b7A "Resolve any blocking modifications and resolve or verify any warning modifications that are detected on your instance.")
9. [Migrate active records](https://servicenow-prod.fluidtopics.net/xSfzzGSByPV6OI~gCRYEpw "Migrate active records to apply the new mappings to your active problem and problem task records.")
10. [Migrate inactive records](https://servicenow-prod.fluidtopics.net/NKUhBQFe6VdA0Q6oePT_7Q "Migrate inactive records to apply the new mappings to all the remaining problem and problem task records.")
{#migrating-existing-records__ol_z2z_134_plb}