---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Service Level Management

# Service Level Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 30 de jun. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The ServiceNow® Service Level Management (SLM) application helps to
gather service requirements as well as monitor and report with regards to agreed service levels
(SLAs).

## Get started {#service-level-mgmt-landing-page__id_ssm_q4g_1yb}

|-|-|
| Explore ![Explore]() [Exploring Service Level Management](https://servicenow-prod.fluidtopics.net/gseCQLIDWdF~6C9ETc8nHg "Use Service Level Management across your organization to monitor and manage the quality of the services.") | Configure ![Configure]() [Configuring Service Level Management](https://servicenow-prod.fluidtopics.net/q_GAY7TtC~gIOdhjNMdqgA "You can configure various aspects of Service Level Management based on the specific requirements of your organization.") |
| Use ![Use]() [Using Service Level Management](https://servicenow-prod.fluidtopics.net/vZNze4KoqwXUT07meHZtCA "Use the Service Level Agreement (SLA) to define a set amount of time for a task to reach a certain condition, to ensure that incidents are closed or resolved according to the expectations set for customers.") | Reference ![Reference]() [Service Level Management reference](https://servicenow-prod.fluidtopics.net/LWzP8jmla489l_WDq89Q8A "Reference sections provide additional information about components installed with Service Level Management.") |
[ ]

{#service-level-mgmt-landing-page__table_iwv_lpv_klb}
* **[Exploring Service Level Management](https://servicenow-prod.fluidtopics.net/gseCQLIDWdF~6C9ETc8nHg)**   
  Use Service Level Management across your organization to monitor and manage the quality of the services.
* **[Configuring Service Level Management](https://servicenow-prod.fluidtopics.net/q_GAY7TtC~gIOdhjNMdqgA)**   
  You can configure various aspects of Service Level Management based on the specific requirements of your organization.
* **[Using Service Level Management](https://servicenow-prod.fluidtopics.net/vZNze4KoqwXUT07meHZtCA)**   
  Use the Service Level Agreement (SLA) to define a set amount of time for a task to reach a certain condition, to ensure that incidents are closed or resolved according to the expectations set for customers.
* **[Service Level Management reference](https://servicenow-prod.fluidtopics.net/LWzP8jmla489l_WDq89Q8A)**   
  Reference sections provide additional information about components installed with Service Level Management.